Reviews - Service

I've owned one of these for a year. It is great when it's here, but the image chip has completely failed TWICE.

The first time was after less than 55 hours of use and 5 weeks of ownership. It showed only pink and green vertical bars. I couldn't even see the internal menus. It was gone for about 2 months because the repair facility had to obtain the part. (AND AMAZON REFUSED TO ACCEPT A TOTAL FAILURE AS A RETURN EVEN THOUGH IT WAS ONLY A WEEK PAST THEIR RETURN POLICY.)

The second time was after less than 400 hours of use and about 7 months of ownership. Both brightness and color temperature began flickering irregularly. I tried replacing the bulb to no effect. It was a couple of weeks waiting to get a bulb and then gone to the repair facility for another 3-4 weeks.

Professionally, I work with dozens of projectors of various makes and models (including Sony) and have never seen a unit behave like this. When it is working, it shows a great image... Read more

Something to remind people is that many electronics are designed to be near the viewing source, so when you have a projector TV of any type, there are some caveats. If you have a Wii, speakers, or something similar that you'd usually have by the TV, remember that the sensor bar has to be near the screen to make sense while playing, and since the projector is on the opposite side the room, you'll find yourself having to accommodate that by running wires all over or purchasing third party wireless accessories.

That being said, this product in particular is great from a resolution standpoint. It has an odor at first from the burning bulb, but it goes away over time. There is only 1 HDMI input, and I wish there was 2.